NASA FCU member account security is our highest priority. We are monitoring account activity and will continue to do so for those who made credit or debit card transactions at a US or Canadian Home Depot store in 2014, from April on.
If you discover any suspicious or unusual activity on your accounts, or suspect fraud, be sure to report it immediately by contacting us at 1-888-NASA-FCU.
Here are some answers to frequently asked questions:
How do I know if the Home Depot data breach impacts me?
If you shopped at a United States or Canadian Home Depot store in 2014 from April on, you should check your account for any suspicious or unusual activity. If you see something that appears fraudulent on your NASA FCU credit or debit card then please contact NASA FCU immediately at 1-888-NASA-FCU (627-2328).
What is Home Depot doing about this?
Since Home Depot first became aware of a potential breach, their forensics and security teams have been working around the clock with leading IT security firms, banking partners, and the Secret Service. They felt it was important to let everyone know that they’re confident there has been a breach. They acknowledge that it’s frustrating not to have all the details, and assert that customers won’t be responsible for any fraudulent charges. Home Depot is also offering free identity protection services, including credit monitoring to any customer who used a payment card at a Home Depot store in 2014, from April on.
Tell me more about the identity protection services Home Depot is offering.
Home Depot is taking steps to protect customers’ payment card information. If you need identity repair assistance during the next 12 months, starting on September 8, 2014, Home Depot has a team of dedicated fraud resolution investigators available to assist you. They will do the work to recover financial losses, restore your credit, and make sure your identity is returned to its proper condition. For additional protection, Home Depot is also making available at no cost to customers, a service that includes credit monitoring, identity monitoring, and an identity theft insurance policy. Customers who used a payment card at a Home Depot store in 2014, from April on, are eligible to receive these services. For more information about these services and to enroll, please visit https://homedepot.allclearid.com/
What information was compromised/stolen?
Home Depot has confirmed that their payment data systems have been breached. Their investigation of the details of the breach is likely to take some time. At this time, there is no reason to believe debit card PINs were impacted; however it is always a good idea to review your bank statements carefully and call your financial institution if you see any suspicious transactions.
Should I block my card at this time and get a new one?
If you want to leave the card open and continue to monitor your statements you may do so. If you wish to block your credit or debit card and have a new card reissued we can help you do that as well. Debit cards can be reissued instantly at one of the following branch locations: Annapolis, Bowie, Collington, Columbia, Falls Church, Greenbelt, Headquarters, Oak Hall and Rockville.
Were social security numbers included in the breach?
Your social security number is in no way related to your debit/credit card therefore, it was not included in the breached data.